How to use the Electric Universe app

Image showing the Electric Universe mascot Zapman using the Electric Universe app

Whether you're a tech whizz or confuse swiping left for swiping right, every app is different, so we've created this step-by-step guide to help explain how best to use the Electric Universe app and which features do what.

Let’s get plugged in…

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Searching and Charger Information

To search for chargers in a specific area, tap the magnifying glass and type in the desired location. Once entered, the map will take you to the correct location - if you don’t immediately see a charging pin, zoom out by pinching two fingers outwards on your phone screen. To see more information about the charging station, just tap on the charging pin. Here you’ll be able to see whether the charging station is available, uses green energy, any parking restrictions or facilities, operator support information, and how to access the charge point (RFID, contactless).

Using Filters

If you’re looking for a charger in a specific location, we’d suggest searching for the location first. Once the map has transported you to that location, tap open the filters button. Select the relevant filters for your search - socket types, minimum charging points, speeds, and specific networks. If you’re not picky about which charging network you want to use, but would like it to be accessible via Electric Universe, simply filter by the Electric Universe only option at the top of the filters tool. You can reset these filters at any time using the ‘Reset all’ option at the top left of the filters box.

Add Your EV to the App

Add your EV - either by using your number plate or by searching manually - to access personalised features in the Electric Universe app. By adding your EV you can access the route mapper (which will calculate your journey based on EV's battery capacity), and automatically filter out charge points with irrelevant charging connector types.

Route Mapping

Although this feature is not fully integrated within the Electric Universe app yet, you are still able to access it via the web. To plan a route via chargers across the UK and beyond, you’ll first need to add your vehicle to Electric Universe by confirming the licence plate number(s) - this helps us recognise the battery size and capacity, to ensure you don’t run out of charge. Once added, you’ll be able to select your starting location, destination, desired waypoints, and how much charge you will start and end your journey on. To make your journey even easier, you can send the route to Google and Apple Maps on your phone.

Flag an Issue

If you’ve come across an issue with a particular charging station, we’d love for you to report it! Simply tap into the affected charge point pin on the map, scroll to the bottom, and click ‘Flag an issue’. This will take you through a few questions to help us narrow the issue down - once we have the necessary details, we’ll either fix it on our end, or pass it along to the charging network that operates the station.

Charging History and Downloading Bills

Whether you’re a big fan of stats, or just need a receipt to claim an expense, we’ve got you covered. To access your charging history, tap the middle button on the toolbar - this will take you through to your previous chargers. To download a receipt, tap into a specific charge and click ‘Download PDF’.

Screenshots of the Electric Universe app showing how to see charging history and bills

Adding a Charging Station Photo

EV charging stations come in all shapes and sizes, so you never know what to expect before arriving... until now! Simply tap into a charge point and see what other EV drivers have snapped - you can even enlarge the photo by tapping on the image. No photo's yet? Add one yourself by scrolling across and tapping the 'Add photo' button! Your submission will be reviewed by the Electric Universe team - once approved, it will be visible to all Electroverse users.

Finding the FAQs and App Feedback

We know from time to time, you'll have questions that need a speedy response; chances are, you'll find the answer in the FAQs! Simply go into your account and scroll down to the FAQ button. Once clicked, you'll be taken to the website FAQs page. To return to the app, just hit the back button.

If you're looking for a way to provide feedback on the app or would like to report an issue, please do this via the App Feedback button in your account. Fill out the necessary details, and we'll get back to you as soon as we can!

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Feeling enlightened, or do you think something was missing? Let us know by sharing your feedback.

Interested in learning more? Head over to our Electric Universe Community area for more electrifying content.