Definitions

"Application" means an application for the use of Electroverse for Business, completed by you and submitted to us over the internet or made with us on the telephone or in person.

Beta Trial” means this short trial period for businesses. 

"Charge Point Operator" refers to an operator or operators of charging hardware and their associated charging network.

“Charges” means the charges for the use of Electroverse for Business  for you and your Drivers, being a calculation based on time and/or total energy consumed at an EV Charge Point, and other ancillary costs, for example parking or plug-in fees.

"Charging Data Record" means information relating to a single (or multiple) charging session(s), sent to us by the relevant Charge Point Operator.

"Contract" means this contract, which governs our services for providing Electroversee to you and your Drivers, and the associated Charges.

"Contract Start Date" means the date on which the Contract is entered into by you and us, and becomes a legally binding agreement.

Driver” means any of your employees, directors, contractors or other officers who are authorised to use Electroverse  under this Contract.

“Electric Universe for Business” or “Electroverse for Business” is the name given to the entire product offering, which consists of a web platform which allows business managers to manage their drivers, charging and centralised  payments. “Electroverse” allows your drivers  to access multiple electric vehicle charging networks.

“EV Charge Point” means equipment that provides electric charging for plug-in electric vehicles.

“EV” means electric vehicle.

"Payment Method" means the way you choose to pay your bill – by Credit or Debit Card.

"Privacy Policy" means our policy on how we manage personal data.

“RFID Card” means a physical unique radio-frequency identification card provided to you by Octopus that is associated with you and your Drivers’ accounts uniquely and can be used to access EV Charge Points.

"Statement of Account" this documents the Charges that are associated with your and your Drivers’ use of Electroverse for that week.

“Variable Direct Debit” means a Payment Method by which you enable us to initiate and collect direct debit payments from you, based on the amount of charging you and your Drivers have used in the previous week.

"Working Day" means any day other than a Saturday, a Sunday, or a bank holiday in England and Wales.

"we", "us", "our" and “Octopus Energy” in each case refers to Octopus Energy Limited (company number 09263424), having its registered address at UK House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN.

"you", "your" and "Customer" in each case refers to the person or persons named on the Application or any persons notified to us from time to time and accepted by us.


  1. Introduction

    1. These Terms and Conditions and the applicable Charges for Electroverse for Business shall form the Contract between you and Octopus and govern you and your Drivers’ access to and use of Electroverse for Business for the Beta Trial. The definitions at the start of these Terms and Conditions apply.

    2. Please read these Terms and Conditions carefully so that you fully understand your commitments and our responsibilities. 

    3. You are responsible for making sure your Drivers are aware of and agree to comply with these Terms and Conditions and our Privacy Policy.

    4. The EV Charge Points are owned by the respective Charge Point Operator, who is responsible for their operation and maintenance. 

    5. This Beta Trial is an innovative trial and is still in the testing and development stages. We will always do our best to give you a great service and fix things promptly, but you should expect that things may not always work the first time, or may break unexpectedly. By agreeing to be on this Beta Trial, you understand and accept this.

  2. Contract Start Date

    1. It is our sole discretion which businesses to give access to the Beta Trial, based on certain eligibility criteria. 

    2. Your Contract with us starts when you accept the Terms and Conditions as part of our Application process.

    3. By agreeing to this Contract, you are agreeing that you will:

      1. register your details (including name, email and country) as part of the Application process;

      2. provide us with the full name, address, email and mobile number of your Drivers, if requested;

      3. provide us with an address that allows you to receive the RFID Cards by post;

      4. have a mobile phone that gives you access to third party apps;

      5. either provide Octopus with any information and permissions we require to take payments via weekly direct debits from your chosen bank account, or make payments to Octopus by credit or debit card by the payment due date we tell you;

      6. make any changes to your direct debit or contract via email, phone or your online account; 

      7. keep all your and your Drivers’ personal details accurate and up to date; and

      8. inform us if a Driver leaves your business, and ensure you retrieve their RFID Card so this can be reused.

  3. Accessing the EV Charge Points

    1. To make use of the EV Charge Points, you and your Drivers will need to use the RFID Card or an internet-based authentication system, on Charge Point Operator networks that we work with, to start and stop charging.

    2. We will not be able to grant you or your Drivers access to Electroverse if we have not obtained all the information we need to initiate access.

  4. Our Prices and Charges

    1. During this BetaTrial, no service subscription fees will be charged. We will inform you at least 30 days’ in advance of us introducing subscription fees, and you will be asked to agree to Terms and Conditions applicable to the ongoing service provision. 

    2. Our charges for your and your Drivers’ use of the EV Charge Points will vary based on the Charge Point Operator that you are using.

    3. You are fully responsible for all charges your Drivers incur using the Electroverse  network under their RFID Card, In-App, or through Plug-and-Charge linked to your business account. 

    4. Charges are based on the Charging Data Record we receive from the relevant Charge Point Operator. Charges are made up of, but not limited to: volume of energy consumed, connection fees, time spent charging, and parking fees. Electroverse  sets the applicable energy and time-based rates, which can be found on our Electroverse  app and on the relevant EV Charge Point.

    5. We may round calculations to 4 significant figures to present charges clearly. For example, unit prices may be round to the nearest 0.01p and weekly amounts may be rounded to the nearest penny.

    6. We can also charge you for other reasonable costs under certain circumstances. We will tell you how much such charges are at the time and will provide a breakdown of the costs if you ask us for one. These can include costs arising from the following:

      1. Octopus will issue one RFID Card per Driver when you sign up and have registered a payment card with us. We will issue additional or replacement cards within 14 days of them being requested, and we may charge you £4 per card. We reserve the right to charge for cards that are unused or to recall unused cards;

      2. Charges we are required to pass on to our customers by law or regulation or a regulatory authority; and

      3. Any reasonable costs we incur (including administration cost) because you or any of your Drivers failed to meet the Terms and Conditions of this Contract.

      4. VAT is payable at the applicable rate.

  5. Payment Method

    1. You will be required to pay by credit or debit card at the end of each weekly billing period, unless we agree an alternative payment arrangement with you.

    2. Every Monday, we will populate the “Invoices” section of your online account with all charging history that has been done in the preceding week, split out per Driver. Charges for a calendar week are due for payment the following Monday (for example all charging between Monday 1st to Sunday 7th May becomes due for payment on Monday 8th May).

    3. If your direct debit fails due to insufficient funds, we will let you know and re-present the automated instruction within five Working Days. You are responsible for ensuring that the direct debit can be paid in full on the due date.

    4. We reserve the right to refuse to process any transaction we deem fraudulent or suspicious.

    5. We will act in accordance with the Direct Debit Guarantee.

  6. Non-Payment of Charges

    1. If your Payment Method fails and we are unable to take payment we may:

      1. Take such steps as are necessary to recover the sums due to us, which may include employing a debt collection agency;

      2. Provide information about your non-payment to credit reference agencies, which may impact your ability to get credit in the future;

      3. Recover from you all costs incurred by us in pursuing your non-payment, including bank charges due to cancelled or failed payments;

      4. Charge interest at the rate of 4% above the Bank of England Bank base rate at the relevant time on all outstanding charges;

      5. Switch your Payment Method to a different payment method, which may include requiring you to pay in advance; and/or

      6. Disconnect or suspend your ability to use Electroverse for Business.

  7. Changing the Contract

    1. We can change the terms of your Contract at any time, which may include situations where it is necessary for us to comply with any laws, or other rules that we are obliged to follow.

    2. We will inform you of any changes and the latest copy of our Terms and Conditions will be available on our website.

    3. If we propose to make changes to your Contract that are not to your advantage, we will give you reasonable notice of the changes. If you do not agree with the changes, you can stop using Electroverse for Business e without penalty.

  8. Ending or Suspending the Contract

    1. You may end this Contract at any time as long as all sums due to us have been paid, but you and your Drivers won’t be able to use Electroverse  any more.

    2. We may end this Contract immediately if:

      1. you or any of your Drivers are in material breach of the Contract;

      2. you did not pay us what you owe us when it was due;

      3. we decide to stop offering the services provided under this Contract or end the Beta Trial and/or

      4. for any other reason provided we give you 14 days notice.

    3. We may suspend your access to Electroverse for Business if:

      1. You have not paid for your usage to date;

      2. You or any of your Drivers are in material breach of the Contract;

      3. We have reason to believe you or any of your Drivers may have damaged or tampered with the EV Charge Points; and/or

      4. We are required to do so by any law, code or agreement.

    4. If we suspend your access, you are required to pay:

      1. Any outstanding amounts owed to us; and

      2. Our reasonable costs to suspend you and/or to restart your access later.

  9. Customer Service and Support

    1. The EV Charge Points are the property of the respective Charge Point Operator.

    2. We are not responsible for the maintenance or proper functioning of the EV Charge Points and accept no liability in relation to your use of the EV Charge Points. The Charge Point Operator is fully responsible for the maintenance and proper functioning of the EV Charge Points.

    3. If you or your Drivers require guidance, service, or support on how to use any particular EV Charge Point, you/they will need to contact the relevant Charge Point Operator. Their customer services contact details are available online, and are often advertised on the EV Charge Point itself.

    4. We are responsible for the maintenance and proper functioning of your Statement of Account. If you require service or support related to your Statement of Account, please contact us directly.

    5. We are also responsible for issuing you with RFID Cards. In the event that you require an additional or replacement RFID Card, please contact us directly.

  10. Complaints

    1. We hope you don’t have any need to complain, but if you do wish to make a complaint, please email fleets@theelectroverse, or phone us on 0808 164 1088 between 9am and 5pm, Monday to Thursday and 9am to 4pm on Friday and we will do our best to resolve the issue with you.

  11. Your Information

    1. You and your Drivers agree that we may use any personal data that you provide to us in accordance with our Privacy Policy which is available on our website at https://octopus.energy/policies/privacy-policy/ and as set out in these terms.

  12. Our Liability

    1. We will not be liable to you for:

      1. Any loss due to circumstances beyond our control (Force Majeure event);

      2. Any loss which is indirect, consequential, economic or financial including loss of profit, revenue, goodwill, business, contractor wasted expenses;

      3. Any loss which was not or could not have been reasonably foreseen even if we, our employees, subcontractors or agents did not follow this Contract; or

      4. Any loss caused by the malfunction, interruption, disruption or failure of the EV Charge Points or RFID Card availability or operability.

    2. If you suffer any loss or damage, our responsibility to you will be limited to a maximum of £5,000 in any calendar year.

    3. We do not limit or exclude liability for death or personal injury caused by our negligent acts or omissions.

  13. Miscellaneous

    1. We may transfer, subcontract, assign or novate any or all of our rights (including the right to recover the charges) or obligations under the Contract without your consent, but this will not affect your rights under the Contract.

    2. You may not transfer the Contract or any of your rights under it without first obtaining our written consent.

    3. If we do nothing, or delay taking action, when you breach the Contract, we will still be entitled to take prompt action to enforce a similar or subsequent breach of the Contract by you.

    4. Notices to you under this Contract will be sent by post or hand to the billing address, or in the case of email to the last known email address that you have provided.

    5. Notices to us under this Contract must be sent by post to Octopus Energy Ltd, UK House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN.

    6. If any part of this Contract is declared invalid or is void or unenforceable, the validity of the rest of the Contract will not be affected.

    7. The laws of England and Wales apply to this Contract and any disputes arising shall be dealt with exclusively by the English courts.