Sometimes things just don’t go as planned; technology isn’t flawless, and EV charging is no different. On the Electroverse app, we aim to let you know in advance whether or not a charger is working and/or available, but as we’re not everywhere, we rely on you (our Electroverse community) to let us know!
So, what do you do when a charge point is broken or isn’t working?
Let’s get plugged in…
Electroverse does not own or operate any charger on our network; however, we will try to help where we can!
When you report an issue with a charge point on the app, we pass this information on to the relevant charge point operator (CPO) and use this information to advise other Electroverse users.
Step 1:
Select the broken charge point and tap the ‘Report an issue’ button.
Step 2:
Tap on the specific issue with the charger and type in further details if necessary.
Step 3:
Once you have selected the issue, it will be investigated and passed directly onto the operator if required.
Tap the ‘Done’ button to get back to your original page. The charger status should update almost immediately!
If you’re having issues with the Electroverse app, it’s worth checking the FAQs (Profile > FAQs) in case others have shared your concerns. There’s a lot of great information, so it might be helpful to read ahead of time anyway!
If your question still isn’t answered, contact us via: hello@theelectroverse.com.
Feeling enlightened, or do you think something was missing? Let us know by sharing your feedback.
Interested in learning more? Head over to our Electroverse Community area for more electrifying content.